Hey there! At Kickluxe, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about what you think. Seriously, your feedback? It’s like gold to us. Whether you’ve got a question, a suggestion, or just want to chat about that amazing pair of shoes you just bought, we’re all ears.
You know what’s wild? Our founder, Alex, still replies to most emails personally. It started as a way to stay connected during our early days, and honestly, it’s become one of our favorite traditions. So if you drop us a line, don’t be surprised if you get a reply signed with a little “–A” at the bottom.
Here’s the thing—we’ve made some of our best changes based on customer emails. Remember that time someone wrote, “Hey, have you thought about offering wider sizes?” Well, guess what launched three months later? Exactly. So speak up!
Not big on writing? No problem. You can also DM us on Instagram @kickluxe (we’re kinda obsessed with shoe pics, just saying). Or if you’re old-school like some of us, that phone number up there? It goes to a real human—no robots, we promise.
Check out our FAQ page—it might have what you need. But if not, like we said, we’re just an email or call away.
P.S. If you’re reaching out about an order, include your order number—it helps us pull up your details faster. But hey, even if you forget, we’ll still figure it out together!
